Trust–Don’t let it cost you.


Puma_Thinkstock_HomeRemember that big home project you were doing that turned out to be a disaster? Remember, the always faithful and trust worthy, “trusted advisor”? Was it the friend…mom…dad…or maybe the neighbor? It’s OK we’ve all done it and experienced the result.  If you don’t know much about cars, you ask a friend who does know a lot what his opinion is after you hear from the mechanic. It’s smart to get second opinions from people you trust, and it happens to us all of the time.

Miscommunication between you and the contractor can spell disaster for your home AV project. It usually surfaces late in the project where the client gets an idea or input from their “trusted advisor” and then presents it to the contractor. While a client may ask for a second opinion from a trusted advisor, SpaceCoast AV knows the products and processes better than anyone else and so, we assert and leverage our knowledge and expertise on your behalf.

A few great examples might look something like this:

You might insist on using some Amazon deal speaker your brother-in-law insists in the best thing since sliced bread, but when paired with the amp you’ve carefully selected and calibrated, it sounds like crap (maybe because it’s a crap speaker or maybe because it doesn’t pair well with the rest of the equipment). or you could purchase your own AVR, but it doesn’t play well with the HDBaseT extender you plan to use and a reliable signal becomes an issue. Maybe the neighbor has a Harmony remote and is ridiculing you for spending thousands on a universal remote, so now you’re insisting on a Harmony, with all of the risks of reliability and lack of discrete control that entails. Or the client is adamant about using an Apple Airport Extreme as their router. There goes the managed network and  remote access to troubleshoot. In the short term any of these things could save you a lot of money, but in the long run, it will cost you in service calls that didn’t need to happen.

SpaceCoast AV has been a trusted, knowledgeable and professional Audio Visual for residents, businesses and houses of worship in Brevard since 2008. When it comes to your money and time, turn to the AV integration company who knows the products and processes better than anyone else and leverage our knowledge and expertise for your next AV project.

Scope of AV communications technology, Video Conferencing impacts Nation’s infrastructure


720px-US-NationalHighwayInstitute-Logo.svgMore than one in nine bridges in the United States is structurally deficient, meaning that they require significant maintenance, rehabilitation or replacement. We sometimes forget how important it is to ensure the safety of our bridges, especially when you consider that everyday, Americans take 260 million trips over structurally deficient bridges, according to a report from the Transportation for America Campaign.

The National Highway Institute (NHI) – an organization within   the Federal Highway Administration (FHWA) – works to improve the performance of the transportation industry through training. To help ensure that the workforce responsible for the construction and maintenance of our roadways are properly trained, NHI has developed a three-dimensional, virtual bridge inspection computer-based training tool that has become a critical part of its renowned two-week bridge inspection training course.

The training program office at the NHI was recognized by the FGDLA for its innovative work to bring quality training to students nation-wide. Richard Barnaby, director of training at the NHI, was there to accept the Innovation Award, along with the Engility team led by Anthony “Tony” Prause.

The Polycom team sat down with Mr. Barnaby and Mr. Prause for an exclusive interview about the DOT’s distance learning initiative, and how video teleconferencing (VTC) has helped the department get ahead in the space.

Here is what they had to say:

DOTPublic Sector View: Congratulations on being honored with an Innovation Award. Can you give us a brief background as to what the DOT is trying to accomplish with distance learning technology?

Richard Barnaby: We’re trying to use new technologies to deliver [training] to the transportation workforce nationwide. We want to be efficient, effective, and we’re trying to make it immersive so the participants can benefit from it. Their skill sets can be enhanced thanks to the technology, which is what we’re looking to do.

We took a very technologically complex training course, which is safety inspection of in-service bridges, and through Engility – through Tony’s team – turned it into a training program with gaming quality simulations that involve more participation than a traditional video game.

We were able to make the training better, easier, and more fun for the students to ensure that they learn what they need to know.

Public Sector View: What has been the return on investment of the program for the DOT? How has it helped the department accomplish its mission?

Richard Barnaby: The ROI for an undertaking of this nature this can be measured by our total reach. Since going into distance learning, we’ve managed to double the number of people taking our training. We went from 15,000 to 33,000 individuals, and the number is even higher this year. Through the use of mobile learning, we’ve been able to expand our reach and it’s enhanced the quality of the training.

Road building and bridge building are nation wide, and the training that we provide needs to reach our entire audience. Our audience consists of states, various departments of transportation, and the private sector as well as the local sector, so our training has to be national to do its job.

Our mission is to provide highly technical training at a very high level, and distance learning is the way to go.

Public Sector View: What issues and trends are you seeing today in the distance learning space?

Anthony Prause: The biggest trend that I see is that organizations are looking for rapid development of distance learning products at a low cost, but also increasing requirements and higher training standards with respect to quality and capability. The needs of customers are adapting to economic issues and the advancement of technology to provide better training products to augment all types of training.

There used to be a saying “Good, fast, cheap, pick two.”  That’s no longer an option – being “better faster cheaper” is now becoming the minimum requirement.

 

for more information on Video Conferencing and Distance Learning applications and technologies, contact SpaceCoast AV Communications at 321-257-9700  or via email at info@spacecoastav.com 

SpaceCoast AV’s Projects Featured on Houzz


Video Conferencing in the Public Sector


 In past posts we’ve discussed the benefits of video teleconferencing (VTC) for federal government agencies and state and local government entities.

ImageVTC solutions can enable government organizations to cut costs on unnecessary travel and extraneous estate. They can empower telework, increase employee productivity and improve work-life balance. They can even enable government leaders to make faster, more informed decisions.

Unfortunately, despite the cost savings that many VTC solutions can enable over time, government entities at the federal, state and local level may find themselves in a financial situation that keeps them from acquiring them. However, the implementation of VTC solutions doesn’t have to be extremely expensive for government agencies. And in some cases, it may even put dollars back into government coffers.

Nextgov recently featured an article about the expansion of shared services within the federal government. Shared services are essentially IT solutions that an agency develops and then sells into other agencies. The agency absorbs the cost of the initial infrastructure purchase and implementation, but then takes in recurring fees from offering the solution as a service to offices and divisions with the agency.

The article details how shared services have benefited Customs and Border Protection (CBP). The division of the Department of Homeland Security (DHS) had its IT budget slashed by more than $600 million. However, they managed to recoup some of those costs by developing IT services that they then provided to other DHS divisions at a fee.

Shared services ultimately benefit all parties involved. The agency or office that implements them gets to use them and gains an additional source of revenue. The agencies that purchase the solutions as a service get them as a recurring operating expense that is easier on their budget instead of as a single, large capital expenditure.

The shared service model works for government organizations at all levels, including federal, state and municipal government. Federal agencies tend to be comprised of multiple offices and divisions. Often, these offices and divisions handle their own IT budgets and acquisitions. The parent agency – or in the case of the CBP, one department within the agency – can purchase a solution and sell it across the rest of the agency.

The same applies to states and local governments that can do the same with their own individual agencies and the county and city governments within their borders. In fact, in some instances where individual cities within a state have larger Information Technology budgets than the state itself, shared services offer an excellent opportunity to utilize those budgets to implement an IT solution state-wide.

With their ability to increase productivity, cut costs and increase efficiency, VTC solutions are becoming increasingly essential in today’s government. And shrinking budgets don’t have to stand in the way of implementing them. Utilizing shared service models, agencies can make their money back on their VTC implementations, while offering them as a service in a budget-friendly manner to other government entities.

For More Information Contact SpaceCoast AV Communications at 321-257-9700 or email us at info@spacecoastav.com

SpaceCoast AV Receives High Marks from USAF Reserve Unit


SpaceCoast AV Communications receives high marks for AV system upgrades completed for the 914th Airlift Wing, Mission Support Group in Niagara Falls, NY.

For more information contact SpaceCoast AV Communications at 321-257-9700 or via email at sales@spacecoastav.com

You can also visit us online at www.spacecoastav.com

914 testimonial

 

 

Start 2013 off Right with Great Video Conferencing Etiquette


At SpaceCoast AV Communications, video conferencing is our business. Here are a few video conferencing etiquette tips for the best effects.  Little details such as the angle of a camera, the amount of light, and even the clothes you wear can drastically alter the experience and even the results of your meeting. So, before you prepare for your next meeting or conference via video, make sure you’re putting your best virtual self forward. Brush up on your video etiquette, or learn a few tips for success, in our nifty list of video conferencing do’s and don’ts.

 

Do…• Make sure you have the IP address or bridge number.{5add5779-3cd9-435b-bebd-23eb53704c3d}_Success_Strategies
      Be sure to include dial-in information in calendar 
      invites that you send out. 
• Set your camera presets before starting a call so you 
      can easily adjust them as needed during the call. This 
      is especially important in a large conference room. 
      You can set presets by positioning the camera and
       holding down on a number on the remote until it dings 
      “Preset Stored.”
• Avoid wearing very bright colors or very “busy” patterns;
       light pastels and solid, rich colors look best on screen.
      Stripes and small polka dots can make your meeting 
      attendees dizzy over video

• Close any drapes or blinds if there are windows in the room. Daylight is a variable light 
source and can conflict with interior room lighting, especially if it is behind you. If possible,
place a light or lamp in front of you, but off camera.
• Have a clean desk and bright professional background – solid light to medium blue walls
are best.
 
• Adjust the camera to fill the screen with the people on the call rather than furniture such as
 
the desk or chairs.
 
• If it’s just you calling in, place your camera above your monitor at eye level to help maintain
 
eye contact with others and frame yourself in your camera view from mid-chest to
 
just above the top of your head.
• Speak in your normal voice, without shouting, and do not lean into the microphone. If
concerned, ask the people at the other site if they can hear you.
• Mute your microphone when not interacting, but always assume you can be seen and heard.
• Participate in the video conference as if you are face-to-face, and use natural gestures
when you speak.


Don’t…
Place your camera in a position that causes {57976b8b-2362-46fb-8235-76b90013f2c8}_Dont
      you to have to look up or down.
• Display a view of yourself that is too wide or 
      too narrow. 
• Have a background that is messy, contains 
       bright windows, or is too dark or too light.
• Wear loose bracelets or watches as they can 
      cause loud noises when near a microphone.
• Have extra noises in your space, such as 
      phones, computers, or shuffling papers.
• Multi-task, such as sending emails or instant 
      messaging.
• Let people or animals interrupt the call

• Place your microphone too close to your speakers as this may cause feedback or an echo. 
• Eat or chew food, even with the microphone muted.
• Forget to test all presentation materials if showing content.


Useful Tips for Showing Content:

• Queue up materials before your meeting to make sure they are ready to be shared over video. It’s always a good idea to test your application and system in advance to make sure the content is working. 

• You may wish to send materials around to participants in advance in case there are any
technology glitches, or if participants are on a system that doesn’t show content well.
 

Remember, attending a video meeting or conference is just like attending one in person, so make sure to put your best foot forward, and always be prepared.

SpaceCoast AV Communications  |  www.spacecoastav.com  |  Tel: 321.257.9700

SpaceCoast AV Announces Video Conferencing for mobile smart phones


As a Polycom Certified Partner, SpaceCoast AV joins with Polycom in announcing video conferencing for mobile for smartphones, available in early March on the Apple iPhone 4S and soon on Android 4.0 (Ice Cream Sandwich) smartphones. RealPresence Mobile, powered by the Polycom® RealPresence® Platform, is a secure, enterprise-grade video software solution for mobile devices that extends the reach of video collaboration beyond the conference room, allowing mobile device users to easily connect with other standards-based video systems including immersive video rooms, group/desktop systems, laptops, tablets, and smartphones in HD quality.

The unveiling of Polycom® RealPresence® Mobile for smartphones, available in early March on the Apple iPhone 4S and soon on Android 4.0 (Ice Cream Sandwich) smartphones.

Watch the related video.

 

 

 

This mobile announcement builds on the mobility news from October 2011, and the mobile software application for tablets, which today includes the Apple iPad 2, Motorola Xoom, DROID XYBOARD by Motorola, and the Samsung Galaxy Tab 10.1.

Contact SpaceCoast AV for more information at info@spacecoastav.com or call us at 321.257.9700

Thank you for supporting SpaceCoast AV Communications and Polycom!